Faq’s

All with all courier services, accidents may happen.

We try and secure all our packages by wrapping it and
also boxing it, this double protection.

If you package arrive broken we can take it up with the
courier company, as all packages are insured.

Production process takes about 14-21 days.

This process can be sooner depending on stock.

Once the parcel leaves our office it can take an additional 4-5 days to reach you.

Our average time for parcels is about 10 days, but can take longer.

Parcels are sending via Fastway Couriers.

We have been using them since HnB started, and have not had a complaint yet.

If you parcel takes longer than expected, we will do a follow up
and ask for an explanation.

Though we do not want to use the post office, our Courier does not deliver everywhere in South Africa.

We then use a courier called Courier guy, but they are a more expensive.

Thus some brides prefer us posting their parcels. This service can be offered but HnB cannot take any blame if (a) the Post office loses your package, (b) they go on strike and the parcel is not in time and (c) if the parcel arrives damaged.

You are more than welcome to collect your parcel.

We are situated in Onrus, Hermanus.

Please make arrangements before collection as I am out
sometimes getting the right colour ribbon for clients etc.

We have NEVER had any problems with the fact that clients complain they have not receive their parcels and money was paid over.

We keep our clients informed through the process until the parcel leaves our office. Clients will receive a mail with tracking number, and a follow up mail after parcel was received.

We sometimes get strange request to make items for a wedding but 80% can be made for your wedding. You can just send us a mail with all pictures and a full description and we will quote you according to your order.

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Garters are made according to the brides measurements, colour scheme and description.

We have a standard garter but try and make whatever you have in mind. This will also be quoted.

Although most brides go for the Mom and Dad option, we also have a badge with the name Family on it. Alternatively you can you for a custom name badge. Prices on these can be found on our pricelist.

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